Over 15 million parcels are delivered across Australia every single day. With such a large volume comes a higher risk of something going wrong, which can quickly lead to frustrated customers, disputes over liability and unexpected costs. That’s why, if you’re a courier, it’s vital to know where your responsibilities begin and end—and how to protect yourself when things go…
Workplace injuries are a significant risk, with over 50,000 Australians in transport, postal and warehousing roles injured on the job each year. And for independent couriers, just one incident can mean weeks—or even months—without income. That’s why income protection is absolutely essential for independent couriers. But while it’s a valuable safety net, it’s not a catch-all solution. There are key…
Have you ever thought about what it takes to get a package from a warehouse to someone’s doorstep? With over 100 billion packages shipped worldwide every year, courier drivers are the backbone of the delivery industry. If you’re considering becoming a courier driver, you might think the job is just about dropping off parcels—but there’s much more to it than…
If you’re a truck driver or a logistics manager, you know that road safety is paramount. Trucks and heavy vehicles are an integral backbone of commerce, yet pose significant risk in the event of an accident. With an alarming number of road incidents involving heavy vehicles each year, it’s important to be across safe driving tips for truck drivers. As…
Imagine a well-oiled machine where each cog plays its crucial part, and a hiccup in just one could bring the entire system to a grinding halt. That’s the role of couriers in supply chain management. In the realm of logistics services, couriers ensure a seamless transition from the warehouse to the customer’s doorstep, show how indispensable they are for businesses…
When you’re a courier, unexpected events can become an everyday affair. That’s why learning how to deal with the unexpected as a courier is crucial for every business in this industry. Whether you’re contending with a broken down vehicle, a stolen parcel, a sudden delay, or even a natural disaster, the manner in which you handle these unforeseen events can…
Courier services are more than just a vehicle transporting a package from point A to point B. It’s a dynamic and diverse industry with a range of services tailored to meet varying delivery needs and timeframes. And deciphering the types of courier services can feel like interpreting a foreign language. If you’re just entering the world of courier delivery services,…
With rising customer expectations and intense competition, courier businesses need every edge they can get. While traditional GPS apps like Google Maps may offer basic routing features, they lack the specialised tools needed to optimise your deliveries. This is where the best courier delivery apps come into play. Let’s explore how these apps can improve your efficiency and give your…
On-demand delivery services are quickly becoming a staple in today’s fast-paced world. These services have gained traction among consumers for their convenience and ability to cater to their ever-changing needs. What is on-demand delivery, and why is it so important to couriers globally? What’s to come in this new on-demand economy? Dissecting the on-demand delivery model On-demand delivery focuses on…
A major part of the courier industry is interactions with customers, but what happens when those customers are difficult? Difficult customers can do more than give you an unpleasant conversation – they could cost you money and time, damage your staff morale and your business’ reputation or jeopardise your entire company. As a courier, it is important to know how…
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