You’re moving through your usual run, working through deliveries and keeping to your schedule, when something changes. Traffic slows suddenly, another driver makes an unexpected move, or a turn doesn’t go as planned. In a moment, you’re in an accident. The job stops. Most couriers assume they’ll handle it the same way as any other accident. But once you’re using…
A delivery goes out as planned, and nothing seems out of the ordinary. The parcel is collected, transported and dropped off like any other job. Then later, there’s a problem. A customer reports damage. An item is missing, or a delivery is questioned after the fact. That’s when the situation shifts, and a simple question comes into focus: what happens…
Key takeaways: Goods in transit insurance covers loss or damage to goods while they’re being transported, including theft, collisions, fire and loading incidents. Couriers can be personally liable for damaged or stolen goods while they are in their care. The policy covers physical damage to freight, but usually not indirect financial losses like lost income or project delays. Your limit…
Over 15 million parcels are delivered across Australia every single day. With such a large volume comes a higher risk of something going wrong, which can quickly lead to frustrated customers, disputes over liability and unexpected costs. That’s why, if you’re a courier, it’s vital to know where your responsibilities begin and end—and how to protect yourself when things go…
