A delivery goes out as planned, and nothing seems out of the ordinary. The parcel is collected, transported and dropped off like any other job. Then later, there’s a problem. A customer reports damage. An item is missing, or a delivery is questioned after the fact. That’s when the situation shifts, and a simple question comes into focus: what happens…
Over 15 million parcels are delivered across Australia every single day. With such a large volume comes a higher risk of something going wrong, which can quickly lead to frustrated customers, disputes over liability and unexpected costs. That’s why, if you’re a courier, it’s vital to know where your responsibilities begin and end—and how to protect yourself when things go…
