When something unexpected happens, your insurance policy may be the first thing you turn to for help. Filing a claim can be stressful, but it’s important to do so as quickly as possible to get the process started. But understanding how to make an insurance claim can be tricky if it’s not something you’ve done before.

This guide will walk you through everything you need to know about making an insurance claim. We’ll cover everything from what information you need to gather before filing to how the claims process works. So read on for our advice on how to make an insurance claim and get your life back on track.

Insurance Claim: Step-by-Step Process


Your insurance claim will go through a specific process, which will vary depending on the type of insurance policy you have. Generally, however, the process will involve the following steps:

Step 1: Gather Information


One of the most important steps in learning how to make an insurance claim is to gather important information and documents. This includes your policy number, the name of your insurance company, and the contact information for your agent or insurance broker. You should also have a detailed account of what happened, including the incident’s date, time, and location.

To be prepared in filing your insurance claim, you should have answers if the insurance company asks you about your claim. Some questions may be:

  • What type of incident is this (e.g. car accident, theft)?
  • What was the damage or loss?
  • How did the incident happen?
  • Are there any witnesses?
  • Do you have any documentation or pictures?
  • What is your insurance policy number?


Step 2: File the Claim


After gathering all the necessary information, you can file your claim by contacting your insurance company or broker. You can do this by phone, mail, or online. When you contact your insurer, be sure to have your policy number handy.

The claims adjuster will ask you for this information and the details of the incident. Keep in mind that you may be required to take further action, such as meeting with an adjuster or providing additional documentation.

Some companies will let you file a claim on their website. You must fill out the form correctly and completely to avoid delays.


Step 3: Review and Negotiate the Claim


After you file your claim, the insurance company will review it and contact you with their decision. According to the General Insurance Code of Practice, insurance companies will respond to your claim within ten business days and let you know whether they will accept or deny your claim based on the information you provide.

If the insurance company agrees to cover the claim, the insurer will offer a settlement that is likely to be less than what you’re expecting. It’s essential to know your rights and be prepared to negotiate for a fair settlement.

If the insurance company denies the claim, it will provide a written reason for denying your claim. You can also file an appeal if you disagree with the decision. The entire appeals process can be complicated, so it’s best to speak with an attorney who specialises in insurance law.

No matter what the outcome of your claim is, always keep copies of all documentation related to the incident and the claim. This will help if you need to take further action. But, if your claim is approved, proceed to the next step.


Step 4: Get the Payment


Once you agree on the settlement, the insurance company will issue a check or direct deposit for the claim amount. If you have any questions about the claims process or the status of your claim, don’t hesitate to contact your insurance company or broker.

There are special arrangements in the General Insurance Code of Practice for exceptional cases such as claims after catastrophes and disasters. In these cases, insurance companies may not be able to respond to you within ten business days when many people are making claims.

With that, the code allows them to take up to 12 months to review and respond to your claim. However, you can still follow up with the company to check on the status of your claim.


Getting The Best Out Of Your Claim


In most cases, the insurance company approves a claim. One out of nine insurance claimants is denied every year, while the rest are partial approvals. The key to getting the most out of your insurance claim is to prepare.

This means having all the necessary documentation and information on hand before you contact your insurer. It also means knowing your rights and being ready to negotiate for a fair settlement.

No one expects to file an insurance claim, but it’s important to prepare if something happens. Knowing what to do and what to expect can make the process easier for you.

If you’re ever unsure about what to do or how to continue a claim, don’t hesitate to contact your local insurance brokers. They will tell you how to make an insurance claim and assist you throughout the process.

April 15, 2022

By Graham Knight

Founder and Managing Director of GSK Insurance (established in 1981). Graham draws upon more than 50 years’ experience in the insurance industry, working in both insurance and broking across various private, public and government sectors in Australia.

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