So, you need to make an insurance claim. After the relief of realising that you actually have insurance in place usually comes a feeling of panic. What do I need to do? What paperwork do I have to provide? Where’s my insurance policy? Yes, having to make a claim on your insurance can seem a bit overwhelming – particularly if you’ve never done it before. Luckily, if you have an insurance broker, the claims process couldn’t be easier.

If you’ve ever wondered what your insurance broker will actually do for you at claim time, wonder no longer! We’re here to fill you in on what you can expect from your broker to make the claim process simple and stress free.

They’ll tell you what you have to do

When you need to make a claim, all you have to do in the first instance is make a call to your insurance broker so you can have a chat and explain the situation. They’ll be able to check the details of your policy and confirm that a claim is necessary, as well as explaining any additional information you may need to know such as the amount of your excess. Your broker will be able to tell you exactly what information you need to submit for the claim to go ahead – remember, forward all your info directly to them.

They’ll lodge your claim

Once you’ve given your insurance broker all the information they need, they’ll will submit the claim on your behalf. This means you don’t have to do any mucking about with numerous long, frustrating phone calls to the insurance company and being put on hold so you can speak to yet another person. Your broker has direct contacts within your insurance company so the right information will be given to the right person without any delays. Easy!

They’ll advocate on your behalf

Thanks to their extensive insurance industry experience and contacts, your broker will understand the complexities of your policy and will act as your advocate during the claims process. If a claim is being help up or the insurer is unsure whether to proceed, your broker will jump in and advocate on your behalf to get the claim finished as soon as possible and ensure you receive everything you’re entitled to. Because you have an expert weighing in on your behalf, you don’t need to be worried about having to deal with someone from the insurance company using confusing insurance lingo with you – your broker handles it all.

Personalised service with GSK Insurance

GSK Insurance agents have developed a reputation as being passionate and professional when it comes to providing insurance services to our clients. Our loyal client base stretches across Australia and we’re committed to creating both personal and business insurance packages which suit your needs. Our team of insurance brokers have the industry knowledge to ensure that you get the right information from the time you choose your policy through to the time when you need to make a claim. We advocate tirelessly on your behalf to ensure we deliver quality service.

For motivated, dedicated insurance brokers in Perth, WA, contact GSK Insurance today on 08 9478 1933.

August 11, 2017

By Graham Knight

Founder and Managing Director of GSK Insurance (established in 1981). Graham draws upon more than 50 years’ experience in the insurance industry, working in both insurance and broking across various private, public and government sectors in Australia.

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