Author page: Graham Knight

The digital revolution: how insurance technology is transforming the industry
The digital revolution: how insurance technology is transforming the industry

When it comes to insurance technology, we’re currently in the midst of a sweeping digital transformation that’s redefining the insurance sector. This revolution isn’t merely nudging traditional business models; it’s dramatically reshaping them, uncapping fresh opportunities while presenting an array of significant challenges. The insurance technology arena isn’t just a backdrop, but a dynamic participant in this evolution, pushing boundaries,…

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The next frontier – what’s the future of the insurance industry?
The next frontier – what’s the future of the insurance industry?

Insurance is evolving.  The insurance industry is being swept up in a whirlwind of innovation, fueled by groundbreaking advancements in technology and a rapidly shifting landscape. From the explosion of big data and the rise of next-gen AI, to the integration of blockchain technologies and the adoption of new strategies and regulations – the face of insurance is changing rapidly. …

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What is on-demand delivery and what does it mean for couriers?
What is on-demand delivery and what does it mean for couriers?

On-demand delivery services are quickly becoming a staple in today’s fast-paced world. These services have gained traction among consumers for their convenience and ability to cater to their ever-changing needs. What is on-demand delivery, and why is it so important to couriers globally? What’s to come in this new on-demand economy?   Dissecting the on-demand delivery model On-demand delivery focuses on…

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How to handle difficult customers as a courier
How to handle difficult customers as a courier

A major part of the courier industry is interactions with customers, but what happens when those customers are difficult? Difficult customers can do more than give you an unpleasant conversation – they could cost you money and time, damage your staff morale and your business’ reputation or jeopardise your entire company. As a courier, it is important to know how…

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The art of delivery: mastering essential courier skills
The art of delivery: mastering essential courier skills

The Australian courier industry is expanding, and with low entry requirements, it’s no wonder many individuals have embarked on their delivery journeys. Although starting a courier career is accessible to most, it’s crucial to master a few essential courier skills to truly thrive in the field. So, whether you’re a newcomer or a seasoned courier, focusing on these core competencies and perfecting…

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New technology shaping the courier industry
New technology shaping the courier industry

One of the most exciting industries to be involved in is the courier industry. It is experiencing high annual growth and many new start-ups are entering the field. It is also exciting because the courier industry is undergoing a technological revolution that is rapidly transforming all aspects of delivery services. 6 types of new technology in the courier industry 1.…

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